Refund policy
MAKING A RETURN?
Contact oswaldo@rockentry.com with your full name and order# to get your return process started.
PACKAGING REQUIREMENTS:
- Shoes: Must not show any signs of chalk or wear, and returned with original shoe box in its original condition. Shoes returned used and/or missing original hang tag are non-refundable and will receive no refund or store credit.
- Please include a note with your full name and order# inside the package.
REFUND OPTIONS:
- Refund: receive refund back to your original payment method, excluding shipping.
- Exchange: To make an exchange, please simply return the item and re-order the correct item/size.
ITEMS NOT ELIGIBLE FOR REFUND:
- Returns received after 30 days of the original purchase date.
HOW TO MAKE YOUR RETURN:
- Place your item(s) (in unworn condition and with tags attached and in its original packaging) in a securely sealed shipping package. Please include your completed return form with your items. If you are not able to locate your order number, please contact us at oswaldo@rockentry.com
- Send it off. Be sure to obtain a tracking number from whichever carrier you choose to use! Please be aware that all shoes ordered from rockentry.com must be mailed back to this address:
rockentry
10040 West Cheyenne Avenue
Las Vegas, NV 89129
Return your package via the US Postal Service, UPS, or FedEx. Again, be sure to obtain a tracking number. Be aware that giving your package to a collection/drop box, driver, or your residential mailbox may add additional transit time and cause delays in processing your return.
Please allow 5 to 10 business days for package transit, plus an additional 3 to 5 business days for processing after receipt at our Fulfillment Center. We'll email you once we process your return.
Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.